How is everything sent?
- You will receive an order confirmation directly on the home page when the purchase is complete, an email confirming your order will be sent to your specified email address. Most orders are shipped within 24 hours on weekdays.
- We send your goods in one or more postal items based on what you have ordered. Your order will be processed in a safe and cold room to keep the products as fresh as possible. It is shipped in a durable and lightweight box or bag to ensure that your order reaches you safely.
- We will send you an e-mail when your order has been sent from our distribution center with information about your order. Please note that only the information regarding your current package is indicated.
- The time of delivery depends on all postal services involved. An estimated time frame for deliveries is 2-5 working days. Orders can always be traced in your order history, where you can also see the provisional delivery date.
The shipping costs are stated in the shopping cart. It is automatically updated when you change a quantity of products in the shopping cart. The shipping costs are always included in the total price and are clearly indicated at the checkout before you confirm your order. VAT is always included in the total price of each product on our website and is stated in total at the checkout before your order is confirmed. The VAT is also included in the order confirmation that you receive by e-mail.
We would like to emphasize that you are responsible at all times for respecting and following the rules of your country regarding the import of nicotine and/or CBD containing products.
If you are not satisfied with some or all of the products in your order, you can return it to us and receive a full refund for the returned products. To receive a refund, it is important that you notify us and ship the products within 14 days. If you do not inform us that you are returning the products, Euro Pouches Distribution (EPD) has the right to refuse your return shipment.
You must pay the return shipping costs yourself. The products must be in original condition upon return. If the products are opened or otherwise not in their original condition, they cannot be refunded. When a roll is purchased, the plastic covering the roll is considered part of the original packaging. If the plastic has been removed or moderately damaged or opened, it cannot be returned to us.
I have not received an e-mail from my order or shipping confirmation
If you have not received an order or shipping confirmation by e-mail, this may depend on many things. The first thing to check is that you have registered your email address correctly. If this is not the case, perform the updates as quickly as possible, otherwise the e-mails will be sent further to the address you entered. Send an e-mail to [email protected] Pouches Distribution (EPD) if you want to receive a new confirmation. Other reasons that you did not receive an e-mail from us may be that your e-mail was not active when we sent you the e-mail. It is also possible that our e-mail does not reach you due to SPAM protection.
I have not received my order, why is that?
We are very sorry that you have still not received your order. The time of delivery depends on the Dutch time of shipment and the postal service in the country where the goods are delivered, the delivery time may vary from time to time. Sometimes an package can also be delayed if it is kept at customs for a while. The estimated delivery time is an average of 2-5 working days. It is our experience that most packages arrive at their destination within the above times. If for any reason your order has not arrived, it is not necessary to contact us until a minimum of 10 days have passed.
Also make sure you have entered a correct shipping address when you placed the order, the address will be used exactly as you entered when submitting your order. We are not responsible for orders with incorrect or missing information.
How can I update my address?
If you want to change any of your information, such as your address, telephone number, you can update your information by logging in to your Euro Pouches Distribution (EPD) account and updating the relevant section. Go to your account and edit your data.
I would like to change the delivery address. Is this possible?
Log in to Euro Pouches Distribution (EPD) and update your address. If you have already placed an order and want to change this address, please send us an email as soon as possible at [email protected] Pouches Distribution (EPD) We cannot always change the address before it is sent, therefore it is very important that you check if your delivery address is correct before you send your order.
What happens if I am not at home to receive the delivery?
If the envelope does not fit in your letterbox, you will receive a notification by mail that you must pick it up at a service point.
Availability of goods
If Euro Pouches Distribution (EPD) does not have enough stock to deliver the goods you ordered, we will inform you as soon as possible, your shipment may have been sent as a partial order, a confirmation will be sent by e-mail to the address you stated in your order form have specified.
Keep in mind that we strive to offer our customers the best possible service by placing special offers, but remember that stocks are limited at the special offer price and subject to availability. We update our website as quickly as possible to minimize disappointment.
I have received a wrong / damaged product
If the goods that Euro Pouches Distribution (EPD) delivers are not what you have ordered, are damaged, defective or the delivery is of an incorrect quantity, Euro Pouches Distribution (EPD) will not be liable to you unless you inform us within 10 working days of the delivery of the goods in question. inform. Send an e-mail to [email protected]
If you have ordered the wrong goods by mistake, we will not replace this product or if there is damage or loss outside our control. If this is not the case, we will urgently send you a replacement product. When you receive an package that is damaged in any way, you must always submit a claim directly on delivery. Euro Pouches Distribution (EPD) is not liable for damage / delay / loss where we have no control over it.